Returns & Refunds Policy
At firanydaniell.com, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return or refund under the conditions outlined below.
Return Eligibility
You may request a return if:
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The item was received damaged or defective
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The item you received is incorrect
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The item is unused and in its original condition
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The return request is made within 30 days of delivery
Items must be returned in their original packaging and in the same condition as received.
Non-Returnable Items
We do not accept returns for:
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Used items
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Items damaged by misuse
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Items returned without approval
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Items returned after 30 days of delivery
Return Process
To request a return, please contact us first:
Email: [email protected]
Phone: (213) 463-1942
Please include:
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Your order number
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Your name
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Description of the issue
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Photos (if item is damaged or incorrect)
We will provide return instructions once your request is approved.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Original shipping fees are non-refundable.
Refunds
Once your return is received and inspected, we will notify you of the refund status.
If approved:
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Refunds will be issued to the original payment method.
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Processing time: 5–10 business days
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you still have not received your refund, please contact us.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
We will arrange a replacement or full refund at no additional cost.
Order Cancellations
Orders can be canceled within 12 hours of placing the order.
After this time, the order may already be in processing and cannot be canceled.
Contact Information
If you have any questions about returns or refunds, please contact us:
Email: [email protected]
Phone: (213) 463-1942